In this article we examine how we manage others’ expectations about our commitments to them. These are principles of integrity, margin and boundary management, and ultimately, self-esteem based on a record of following through. Topics include benchmarking, regarding yourself as a precision instrument in achieving team objectives, negotiating technical support, adjustments, building social capital, and learning from lessons.
MANAGING THE EXPECTATION GRADIENT, PART 2: ARRANGEMENTS WE MAKE WITH OTHERS
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